Global Contact Center Direct Response Customer Care & Technical Support

	Fulfillment & Logistics

	Event Management

	Online Relationship Management

	Media & Campaign Management

	Interactive Voice Response (IVR)

Greenwood & Hall technical support and customer care agents have proven track records in the areas of sales, customer care, as well as in-depth technical service backgrounds. This industry experience is augmented by Greenwood & Hall`s proprietary training program for all agents. Finally, all Greenwood & Hall technical agents are dedicated to specific client programs and receive a high degree of training pertaining to the specific client application they service. This ensures your firm and your customers will enjoy the highest level of technical support and care while also able to take full advantage of the many cost, service, and revenue benefits of a customized Greenwood & Hall outsourcing solution.

Greenwood & Hall provides first and second-tier technical support for global electronics manufacturers achieving high single call resolution rates and lowering RMAs (Return Merchandise Authorizations). We also support telecommunications companies, cable operators, and other service based firms.