Global Contact Center Direct Response Customer Care & Technical Support

	Fulfillment & Logistics

	Event Management

	Online Relationship Management

	Media & Campaign Management

	Interactive Voice Response (IVR)

Greenwood & Hall is a major provider of contact center and other support services to the direct response industry.

What makes us most unique is our service approach than caters to your needs around the clock. Similar to large volume centers, Greenwood & Hall can process high volumes of calls effectively (our capacity has exceeded 32,000 live calls per hour). More importantly, we offer a level of proactive campaign management and response that even the smaller, well-capable companies do not.

Greenwood & Hall can launch new projects quickly and can make script/offer changes typically within hours instead of days. Our response time is 2-4 hours on a 24/7 basis.

Best of all, Greenwood & Hall is not simply a call center but instead offers a multitude of customer care core competencies, which provides you with a `one-stop shop` solution to increase customer acquisition and maintain customer loyalty while maintaining effective campaign management.

Our direct response solutions include:

Order Taking and Customer Service

• Multiple Channels Including Phone, Fax, Web, and Mail
• Product Experts to Handle FAQ`s

Up-sell and Cross-sell

• Increase the Generated Revenue Per Call
• Sales Skill Group to Identify Complimentary Product or Offer

Payment Processing

• Validation and Authorization of Credit Cards at a Defined Frequency and in Real-Time

Lead Qualification

• Reduce and Control Operating Costs and Increase Close Rates for Back-End Sales Team
• Advanced Technologies Allows for Warm Transfers to Appropriate Client Sales Rep and Location

Continuity Program

• Ensures the Repeat Purchase of Products
• `After Market` Satisfaction Follow Up Call and New Product Introduction
• Increases Revenue and Loyalty

Fulfillment & Logistics

• Product and Literature -- From Our Own Warehouse
• Seamlessly Integrated with Our Other Customer Service Capabilities
• Inventory Tracking and Customized Packing and Shipping Options