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Scholastic Advantage Solutions (SAS)

Greenwood & Hall’s SAS program provides both Enrollment and Admission support as well as On-Going Student Retention services.

Through a blend of contact center core competencies, including inbound and outbound multi-lingual calling, email and web chat correspondence, our highly-trained and dedicated Enrollment Counselors work as an extension of our client and works hand-in-hand with corresponding University departments.

Role of Our Counselors

• Recruiter
• Encourage Prospective Students to Apply
• Highlight the Benefits of Your School Programs
• Guidance Counselor & Academic Advisor
• Assessing Qualifications
• Assisting with Applications, Required Documents, Course Selection
• Admission Officer
• Financial Aid and Bursar Counselors
• Payment and Collections Processing

Responsibilities

• Recruit prospective students who have expressed interest in the program through telemarketing and tele-counseling
• Assist students with completing the online applications
• Process Application Fees (credit card payments over the phone)
• Conduct Application Document Follow-Ups (inbound and outbound)
• Send Email Messages
• Financial Aid Advising (Level 1 – How to apply)
• Advise students on course selection
• Register students for first term courses
• Reenrollment
• Other counseling and advising as needed
• Reminder Call to students prior to the start of the term
• No Show Call to students who have not logged in after the start of the term
• Welcome Call to Enrolled Students

Our team consists of over 100 Enrollment Counselors (ECs), all of which have Bachelor’s degrees and most hold a Master’s Degree. This team handles inbound calls from traditional marketing and responds to online leads delivered in real-time to Greenwood & Hall.

The Benefits of Our Scholastic Advantage Solutions

• 24/7/365
• Student-assigned counselor
• Dedicated ECs assigned to each school
• Average of 3+ years experience
• Technical and Operational Expertise (Integration with commonly used Student Information Systems)
• Scalability (Based on school’s enrollment and retention goals, have the ability to expand quickly)
• Responsiveness
• High Lead-to-Enrollment and Enrollment-to-Start Rates (Consistently Exceed School Expectation)
• Achieve Performance Benchmarks including: Applications, Admits, Lead-to-App Conversion, Admit Rate (App-to-Admit), Yield Rate (Admit-to-Enroll), Lead-to-Enroll (Head), Lead-to-Enroll (FTE)
• Can support over 20K leads per month and enrollments of 4,000 per year.
• Annual EC Retention Rate of 90%+
• Enrollments-to-Start Rates generally over 85%