Education Enrollment Management Support Financial Aid Solutions

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Financial Aid Solutions (FAS)

Greenwood & Hall offers over 120 Financial Aid Associates based out of our corporate facility in Santa Ana, CA, as well as our BCS (Bryan/College Station, TX) facility. The latter of which was a recent acquisition of Nelnet’s FAS Division and Education Support Services.

Call Handling Responsibilities

• All Financial Aid Calls Supported by Greenwood & Hall Financial Aid Associates
• Handle general bursar questions and financial aid questions (including federal, state, and institutional information)
• Request for information and materials
• Financial Aid and Bursar status questions on a student-specific level from student information and financial aid systems via secure data exchange.
• Loan Status questions, including anticipated disbursement date and date funds credited to student’s account.
• Case notes will be logged by Greenwood & Hall in the student information system as appropriate.
• By request, Greenwood & Hall can warm transfer calls to the Bursar Office and Financial Aid office as deemed necessary by school.
• Greenwood & Hall will refer caller to appropriate office if escalation is required without need for warm transfer.

Benefits of Our Financial Aid Solutions

• 24/7/365 Service Available
• Average of 5+ years of scholastic support experience and two time winner of the Department of Education’s “Exceptional Performer” Award
• Seasoned Fiancial Aid professionals and student services professionals that can provide both baseline information as well as school specific institutional knowledge
• Technical and Operational Expertise (Integration with commonly used Student Information and Financial Aid Management Systems)
• Scalability
• Responsiveness
• Achieve Performance Benchmarks while supporting 500K calls+ per year. These include ASA, Abandons, Abandon Rate, Handle Time, Transfers
• FAS Associate Retention Rate of 90%+