Global Contact Center Direct Response Customer Care & Technical Support

	Fulfillment & Logistics

	Event Management

	Online Relationship Management

	Media & Campaign Management

	Interactive Voice Response (IVR)

Real Time Email

Greenwood & Hall enables companies to direct incoming consumer electronic mail inquiries for sales, technical, billing, and customer service support to a professional e-consultant on a 24 hour, 7 day a week basis. As soon as a customer sends an electronic mail, the Greenwood & Hall system directs the inquiry to a specially trained representative who has access to the client’s databases, customer records, company/product information and payment processing systems. Greenwood & Hall representatives utilize this information, as well as customized operating procedures, to address the customer’s inquiries and provide prompt responses. Most importantly, Greenwood & Hall clients use our service since we can provide custom responses to substantially all electronic mail inquiries within 30 minutes of receipt.

Web Chat

As companies continue to depend on the Internet for the selling and servicing of products, they must provide the critical interactive and real-time support to any e-commerce strategy. Greenwood & Hall enables these companies with 24/7 real-time "web-chat" or VOIP services right on their own websites. With the click of a button, Greenwood & Hall and its client’s customers can interact with a specially trained web agent who uses specialized training, company/product information and database tools to provide customers with real-time support and sales consultations.