We understand contact management
We started in 1997 as a call center addressing the needs of direct response advertisers. We’ve grown into a customer relationship management firm with locations in Los Angeles, CA, Phoenix, AZ and Bryan, TX that serve the contact management needs of education institutions, major non-profit agencies and consumer brands.
We have the expertise, technology, systems and training processes in place to cost effectively and professionally handle hundreds of thousands of inbound and outbound calls per month, scalable to handle millions of calls for special projects. We feature state-of-the-art contact center technology supporting 24/7 multilingual inbound and outbound calls, web chat, click-to-chat, text messaging and instant messaging.
Our clientele speaks for itself
We’re proud of the education, non-profit, government and consumer brands that we’ve been able to serve.
We’ve assisted numerous higher education institutions increase their enrollments, enhance their student service and optimize their financial aid processes, including Ole Miss, Troy, Wayne State, University of Houston Downtown, Saint Leo, Hawaii Pacific, Concordia Portland and the American Musical and Dramatic Academy.
We’ve managed many of the largest fundraising and grand opening events, including Hope For Haiti Now, Stand Up to Cancer, Idol Gives Back and National World War II Memorial Dedication.
We understand education
We offer integrated solutions that address all aspects of the enrollment and retention process from lead generation to reenrollment. We can manage the entire process for you, or provide individual services based on your needs.
Our team has education backgrounds
We employ leadership with higher education marketing, advising and financial aid experience. Our enrollment and retention counselors have degrees so they understand and can expertly, and credibly, counsel students on your behalf.
We strive to fully understand you
We learn about you, your culture, academic programs, marketing, enrollment management processes, student information systems and goals so we can develop customized solutions to seamlessly represent you in every prospect and student contact.
The process never stops
After launch, our management works with your team on an ongoing basis to optimize the campaign. We are transparent in everything we do, from lead sources to campaign data to all calls being recorded and available for your review.